Legal Document

Terms & Conditions

Please read these terms carefully before engaging in business with Shyali Products Private Limited (SPPL).

Last Updated: January 2026

Table of Contents

1 General Terms 2 Product Quality Standards 3 Procurement Policy 4 Ordering & Delivery 5 Payment Terms 6 Returns & Refunds 7 Limitation of Liability 8 Contact Information

1. General Terms

These Terms and Conditions govern all business transactions between Shyali Products Private Limited ("SPPL", "we", "our") and our customers, distributors, and business partners ("you", "your").

By placing an order or entering into a business relationship with SPPL, you acknowledge that you have read, understood, and agree to be bound by these terms.

Business Model: SPPL operates exclusively on a Rotational or SQL (Sequel Supply Chain) model with all buyers and suppliers. Orders and supply rotate based on pay terms and credit days assigned with each vendor. See our SOP for complete details.

SPPL reserves the right to modify these terms at any time. Continued business engagement constitutes acceptance of updated terms.

2. Product Quality Standards

All products supplied by SPPL undergo rigorous quality control processes in accordance with our Standard Operating Procedures (SOP v1.4). Our quality commitments include:

  • FSSAI Compliance: All food products are certified and comply with Food Safety and Standards Authority of India regulations.
  • Multi-Stage Inspection: Products undergo quality testing at raw material sourcing, processing, packaging, and pre-dispatch stages.
  • Traceability: Complete batch traceability maintained for all products from source to delivery.
  • Hygiene Standards: Processing and packaging conducted in certified, hygienic facilities.

3. Procurement Policy

SPPL maintains a transparent and ethical procurement process as outlined in our official Procurement Policy & SOP:

Vendor Selection

All vendors undergo thorough verification, quality audits, and certification checks before onboarding.

Fair Pricing

Competitive and transparent pricing with no hidden costs. Bulk order discounts available.

Ethical Sourcing

Direct sourcing from farmers and certified suppliers across India, ensuring fair trade practices.

Documentation

Complete documentation including test reports, certificates, and compliance records provided on request.

4. Ordering & Delivery

Order Placement

  • Orders can be placed via phone, email, or through authorized sales representatives.
  • Minimum order quantities (MOQ) apply based on product category and packaging type.
  • Order confirmation will be provided within 24-48 business hours.

Delivery Terms

  • Pan-India delivery through our distribution network across multiple states.
  • Standard delivery timeline: 5-10 business days depending on location and order volume.
  • Freight charges apply based on delivery location and order weight. Free delivery available for bulk orders above specified thresholds.
  • Risk of loss transfers to buyer upon delivery at the specified destination.

5. Payment Terms

New Customers

100% advance payment or Cash on Delivery (COD) for first 3 orders.

Regular Customers

Credit terms available (15-30 days) based on business relationship and credit assessment.

Accepted Payment Methods: Bank Transfer (NEFT/RTGS/IMPS), Cheque, UPI, and other approved digital payment methods.

Late Payment: Overdue payments may attract interest at 18% per annum and may result in suspension of credit facilities.

6. Returns & Refunds

SPPL is committed to customer satisfaction. Our return policy is designed to ensure fair resolution of quality concerns:

Quality Issues

Products with genuine quality defects will be replaced or refunded at SPPL's discretion. Claims must be raised within 48 hours of delivery with photographic evidence.

Transit Damage

Damage during transit must be reported immediately upon delivery. Damaged goods should not be accepted without noting discrepancies on delivery receipt.

Non-Returnable Items

Custom-labeled products, opened packaging, and products stored improperly by the buyer are not eligible for return.

7. Limitation of Liability

While SPPL strives for excellence in product quality and service delivery, the following limitations apply:

  • SPPL's maximum liability shall not exceed the invoice value of the specific products in question.
  • SPPL shall not be liable for any indirect, consequential, or incidental damages arising from the use or inability to use our products.
  • Force majeure events (natural disasters, strikes, government actions, pandemics) shall excuse SPPL from performance obligations during such events.
  • Product usage beyond recommended guidelines or improper storage voids any product warranties.

Governing Law & Jurisdiction

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of courts in India.

8. Contact Information

For questions, concerns, or clarifications regarding these Terms and Conditions, please contact us:

Shyali Products Private Limited

Registered Office

Dabri, Delhi - 110045, India

Head Office

Darjeeling, West Bengal

Chat Support

+91-9311403138

Regional Zones

Jalgaon

Maharashtra

Ratlam

Madhya Pradesh

East Godavari

Andhra Pradesh

Darjeeling

West Bengal

By engaging in business with Shyali Products Private Limited, you confirm that you have read, understood, and agree to abide by these Terms and Conditions.

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