Please read these terms carefully before engaging in business with Shyali Products Private Limited (SPPL).
Last Updated: January 2026
These Terms and Conditions govern all business transactions between Shyali Products Private Limited ("SPPL", "we", "our") and our customers, distributors, and business partners ("you", "your").
By placing an order or entering into a business relationship with SPPL, you acknowledge that you have read, understood, and agree to be bound by these terms.
Business Model: SPPL operates exclusively on a Rotational or SQL (Sequel Supply Chain) model with all buyers and suppliers. Orders and supply rotate based on pay terms and credit days assigned with each vendor. See our SOP for complete details.
SPPL reserves the right to modify these terms at any time. Continued business engagement constitutes acceptance of updated terms.
All products supplied by SPPL undergo rigorous quality control processes in accordance with our Standard Operating Procedures (SOP v1.4). Our quality commitments include:
SPPL maintains a transparent and ethical procurement process as outlined in our official Procurement Policy & SOP:
All vendors undergo thorough verification, quality audits, and certification checks before onboarding.
Competitive and transparent pricing with no hidden costs. Bulk order discounts available.
Direct sourcing from farmers and certified suppliers across India, ensuring fair trade practices.
Complete documentation including test reports, certificates, and compliance records provided on request.
SPPL operates as a principal trading entity. SPPL issues its own invoices and bears commercial, credit, and execution risk. SPPL is not acting as a payment aggregator, escrow operator, or intermediary.
Payments are received directly by SPPL against SPPL-issued invoices. Vendor settlements are executed by SPPL as per agreed commercial terms.
Future Enhancement: Regulated escrow-based settlement may be adopted in future through banking partners, subject to applicable approvals. Any such escrow mechanisms will be bank-managed or through RBI-licensed payment aggregators.
All Buyers/Suppliers must complete the onboarding process on an agreement basis with document verification before any order placement.
Payment terms will be decided and finalized post successful onboarding and agreement execution between SPPL and the vendor.
Accepted Payment Methods: Bank Transfer (NEFT/RTGS/IMPS), UPI, and other approved digital payment methods.
Important: SPPL does not accept Cash on Delivery (COD) or any direct physical cash transactions. All payments must be made to SPPL's designated bank account against valid SPPL-issued invoices.
SPPL is committed to customer satisfaction. Our return policy is designed to ensure fair resolution of quality concerns:
Products with genuine quality defects will be replaced or refunded at SPPL's discretion. Claims must be raised within 48 hours of delivery with photographic evidence.
Damage during transit must be reported immediately upon delivery. Damaged goods should not be accepted without noting discrepancies on delivery receipt.
Custom-labeled products, opened packaging, and products stored improperly by the buyer are not eligible for return.
While SPPL strives for excellence in product quality and service delivery, the following limitations apply:
These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of courts in India.
SPPL maintains strict enforcement protocols for all business relationships. Violations of agreed terms will be treated seriously with appropriate consequences.
Non-compliance with agreed rotation schedules, credit days, payment terms, or supply chain order sequences. Includes delayed payments beyond credit period, unilateral order changes, and supply disruptions without prior authorization.
Any transaction or communication between SPPL-connected buyers and suppliers that bypasses SPPL, including direct pricing negotiations, side agreements, or order placement outside the authorized SPPL channel. See our Vendor Code of Conduct for detailed guidelines.
Unauthorized changes to consignee, destination, or delivery terms after dispatch. Includes diversion of goods, unauthorized re-routing, or documentation changes without written SPPL approval.
Note: Disputed vendor balances shall not be treated as admitted liabilities. Clear documentation of vendor breach, non-performance, or GST cancellation is maintained and may be presented in any legal proceedings.
All transactions conducted through SPPL must strictly comply with GST regulations and transport documentation requirements.
Mandatory: No e-way bill, transport, or dispatch shall be initiated without written acceptance, internal approval, and system-logged consent. Unauthorized transport movements must be immediately recorded and escalated.
SPPL maintains transparent governance and provides clear channels for grievance redressal and compliance concerns.
Submit
Email or WhatsApp
Acknowledge
Within 24 hours
Investigate
3-5 business days
Resolve
Written response
+91-9311403138
For compliance escalations, include "COMPLIANCE" in your email subject line for priority handling.
Communication Standards: All vendor communications, legal notices, and authority submissions must adhere to SPPL-approved wording. Any deviation requires prior clearance by an authorized legal/management representative of SPPL.
For questions, concerns, or clarifications regarding these Terms and Conditions, please contact us:
Registered Office
Dabri, Delhi - 110045, India
Head Office
Darjeeling, West Bengal
Chat Support
+91-9311403138
Regional Zones
Jalgaon
Maharashtra
Ratlam
Madhya Pradesh
East Godavari
Andhra Pradesh
Darjeeling
West Bengal
By engaging in business with Shyali Products Private Limited, you confirm that you have read, understood, and agree to abide by these Terms and Conditions.