Your Privacy Matters

Privacy Policy

Shyali Products Private Limited (SPPL)

Last Updated: January 2026

Table of Contents

1 Information We Collect 2 How We Use Information 3 Information Sharing 4 Data Security 5 Cookies & Tracking 6 Your Rights 7 Third-Party Services 8 Contact Us

Shyali Products Private Limited ("SPPL", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage in business with us.

By accessing our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

  • Contact Information: Name, email address, phone number, business address
  • Business Information: Company name, GST number, FSSAI license, trade license details
  • Transaction Information: Order history, payment details, vendor agreements

Automatically Collected Information

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website

2. How We Use Your Information

We use the collected information for the following purposes:

Business Operations

Processing orders, managing vendor relationships, and facilitating escrow transactions.

Communication

Sending order updates, business communications, and responding to inquiries.

Verification

Verifying vendor credentials, conducting due diligence, and ensuring compliance.

Improvement

Analyzing usage patterns to improve our website and services.

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

  • Business Partners: With verified buyers/suppliers as part of facilitating transactions through our escrow system.
  • Service Providers: With third-party service providers who assist in our operations (payment processors, logistics partners).
  • Legal Requirements: When required by law, court order, or government regulation.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

SSL Encryption

All data transmitted is encrypted

Secure Servers

Data stored on protected servers

Access Control

Restricted access to authorized personnel

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

Essential Cookies

Required for website functionality and cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website.

Chat Widget Cookies

Used by our Tawk.to chat service to provide customer support.

6. Your Rights

You have the following rights regarding your personal information:

  • Right to Access: Request a copy of your personal data we hold.
  • Right to Correction: Request correction of inaccurate or incomplete data.
  • Right to Deletion: Request deletion of your data (subject to legal retention requirements).
  • Right to Opt-Out: Opt out of marketing communications at any time.

7. Third-Party Services

Our website may contain links to third-party websites and uses third-party services. We are not responsible for the privacy practices of these external sites. We use:

  • WhatsApp: For customer communication
  • Tawk.to: For live chat support
  • YouTube: For embedded video content

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Shyali Products Private Limited

Registered Office

Dabri, Delhi - 110045, India

Head Office

Darjeeling, West Bengal

WhatsApp

+91-9311403138

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

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