πŸ“‹
βœ…
πŸ”
Official Document

SOP & Quality Process

Shyali Products Private Limited (SPPL) Standard Operating Procedures for maintaining excellence in agricultural supply chain management.

Effective: February 2026
Version: 2.0
SPPL Quality Division
🎯

1. Purpose & Scope

This Standard Operating Procedure (SOP) document establishes the quality management framework for Shyali Products Private Limited (SPPL). It defines the processes, standards, and guidelines for:

  • Vendor and supplier onboarding and management
  • Product quality inspection and grading
  • Supply chain compliance and documentation
  • Buyer fulfillment and delivery standards
  • Grievance redressal and escalation procedures
πŸ“

2. Vendor Onboarding Process

1

Application Submission

Complete the vendor application form with required details and documentation.

2

Document Verification

SPPL team verifies all submitted documents within 3-5 business days.

3

Quality Assessment

On-site or sample-based quality assessment of products.

4

Approval & Activation

Vendor ID issued and account activated for transactions.

Required Documents for Onboarding

Aadhaar Card / PAN Card
GST Registration Certificate
Bank Account Details
FSSAI License (if applicable)
Land Ownership / Lease Proof
Product Sample Photos
⭐

3. Quality Standards & Grading

🌾 Grains & Cereals

Parameter Acceptable Range
Moisture Content ≀ 14%
Foreign Matter ≀ 1%
Broken Grains ≀ 5%
Discolored Grains ≀ 3%
Weeviled Grains 0%

🌢️ Spices

Parameter Acceptable Range
Moisture Content ≀ 12%
Volatile Oil As per AGMARK
Total Ash ≀ 7%
Extraneous Matter ≀ 2%
Aflatoxin Level ≀ 15 ppb

🫘 Pulses & Lentils

Parameter Acceptable Range
Moisture Content ≀ 12%
Damaged Grains ≀ 4%
Foreign Matter ≀ 1%
Other Edible Grains ≀ 2%
Uric Acid ≀ 100 mg/kg

πŸ₯¬ Fresh Produce

Parameter Acceptable Range
Freshness Index β‰₯ 85%
Pesticide Residue Within MRL limits
Physical Damage ≀ 5%
Size Uniformity β‰₯ 80%
Cold Chain Compliance 2-8Β°C maintained

SPPL Grading System

πŸ†

Grade A+

Premium Export Quality

Meets all parameters with ≀1% deviation

⭐

Grade A

Premium Domestic Quality

Meets all parameters with ≀3% deviation

βœ“

Grade B

Standard Quality

Meets parameters with ≀5% deviation

⚠️

Grade C

Processing Grade

For industrial/processing use only

πŸ”

4. Inspection & Testing Process

Arrival

Product received at collection center

Sampling

Random samples collected per lot

Lab Testing

Quality parameters tested

Grading

Grade assigned based on results

Approval

Product cleared for dispatch

Testing Methods

Visual Inspection

Color, size, physical damage assessment

Moisture Analysis

Digital moisture meters (ISO calibrated)

Pest Inspection

Infestation check via UV light and sieving

Chemical Analysis

Third-party NABL accredited lab testing

Common Rejection Criteria

All products will be rejected if they exhibit:

  • Live insect infestation or visible fungal growth
  • Adulteration or artificial coloring detected
  • Rancid smell or off-flavor
  • Missing or falsified documentation

Category-wise Rejection Criteria (QA Norms)

🌾 Grains & Cereals

  • Moisture content >14%
  • Broken grains >5%
  • Foreign matter >1%
  • Weeviled/infested grains present
  • Discolored grains >3%
  • Immature/shriveled grains >4%

🌢️ Spices

  • Moisture content >12%
  • Aflatoxin levels >15 ppb
  • Total ash content >7%
  • Extraneous matter >2%
  • Volatile oil below AGMARK standard
  • Sudan dye or artificial colors detected

🫘 Pulses & Lentils

  • Moisture content >12%
  • Damaged/discolored grains >4%
  • Foreign matter >1%
  • Other edible grains >2%
  • Uric acid >100 mg/kg
  • Polished with harmful chemicals

πŸ₯¬ Fresh Produce

  • Freshness index <85%
  • Pesticide residue exceeding MRL limits
  • Physical damage/bruising >5%
  • Size uniformity <80%
  • Cold chain breach (temp >8Β°C)
  • Signs of wilting, rotting, or mold

Disclaimer: The rejection criteria mentioned above are generic guidelines based on FSSAI, AGMARK, and BIS standards. Actual rejection parameters and tolerances will be finalized at the time of deal/contract signing and may vary based on the specific product, grade, and mutually agreed terms between SPPL and the vendor/buyer.

πŸ“œ

5. Compliance & Documentation

Regulatory Compliance

  • FSSAI Standards
  • AGMARK Guidelines
  • BIS Specifications
  • APEDA Export Norms
  • GST Compliance

Required Certifications

  • FSSAI License
  • GST Registration
  • Trade License
  • Organic Certification (if applicable)
  • ISO 22000 (preferred)

Transaction Documents

  • Tax Invoice with GST
  • Weighment Slip
  • Quality Test Report
  • E-Way Bill (if applicable)
  • Delivery Challan

Payment Terms & Conditions

Vendors/Suppliers

Payment within 7-15 days of delivery confirmation and quality approval

Buyers

50% advance, balance before dispatch or as per credit terms

Credit Period

Up to 30 days for verified buyers with good track record

Payment Mode

NEFT/RTGS/IMPS to registered bank accounts only

Disclaimer: The payment terms mentioned above are generic guidelines. Actual payment terms, credit periods, and conditions will be finalized at the time of deal/contract signing and may vary based on the specific product, order volume, and mutually agreed terms between SPPL and the vendor/buyer.

Grievance Redressal Process

1

Report Issue

Email or call within 48 hours

2

Acknowledgment

Response within 24 hours

3

Investigation

Review within 3-5 days

4

Resolution

Action within 7-10 days

πŸ“ž

6. Contact & Support

For any queries regarding our SOP or quality processes, reach out to our dedicated teams.

Quality Division

For quality standards & inspection queries

Vendor Support

For vendor onboarding & registration

Grievance Cell

For complaints & escalations

Head Office

Shyali Products Private Limited
Darjeeling, West Bengal, India

πŸ“‹

This SOP document is effective from February 2026 and will be reviewed annually. For the latest version, please visit this page or contact our quality division.